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If you change name, address or telephone number, please let our receptionists know by calling or writing to us. If you move outside the practice area you may need to find a doctor in your new area. There are instructions on what to do when you move to a new area on the back of your NHS medical card.
[ Disabled access ]
There is good access for the disabled to all of our consultation rooms. The surgery has wide doors to allow for wheelchair access.
[ Complaints policy ]
We take complaints very seriously. If you would like to make a complaint regarding the surgery or the services we offer, please contact the Practice Manager by telephone or, if you prefer, in writing. Every effort will be made to answer your concerns as soon as possible.
Treflan Surgery, Lower Cardiff Road, Pwllheli, Gwynedd, LL53 5NF - 01758 701457
[ Access to medical records ]
The practice is registered and complies with the Data Protection Act 1998. Any request for access to notes by a patient, patient’s representative or outside body will be dealt with in accordance with the Act. Please contact the Practice Secretary for further information.
[ Patient confidentiality ]
We respect your right to privacy and keep all your health information confidential and secure. It is important that the NHS keeps accurate and up-to-date records about your health and treatment so that those treating you can give you the best possible care.
This information may be used for management and audit purposes. However, it is usually only available to, and used by, those involved in your care. You have the right to know what information we hold about you. If you would like to see your records please contact the Practice Manager.
[ Patient rights and responsibilities ]
We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similarly respectful way. It is your responsibility to keep your appointments, inform us of your past illnesses, medication, hospital admissions and any other relevant details.
[ Violent or abusive behaviour ]
We take seriously any threatening, abusive or violent behaviour against any of our staff or patients. If a patient is violent or abusive, we may exercise our right to take action to have them removed, immediately if necessary, from our list of patients.
[ Using this website ]
The medical information on this website, and on any sites linked to from this website, gives general advice only and SHOULD NOT be used as a substitute for the personal advice patients receive when consulting a GP.
[ Your Local Health Board ]
The area is served by the Betsi Cadwalader University Local Health Board, which is responsible for ensuring you receive all the services you need.
